Thank you for choosing New Arrival Educators! In order to ensure the best class experience for all, we ask you to please review the following registration policies before registering. Please contact us directly at Administrator@NewArrivalEducators.com with any questions or concerns.
Class Cancellation and Refund Policies
New Arrival Educators reserves the right to cancel a class in the event of severe weather or insufficient enrollment.
Severe Weather Procedures
In the event of severe weather, a class cancellation may be made up to 2 hours before the class start time. For the most up-to-date information, please visit our Facebook page: www.Facebook.com/NewArrivalEducators or call our main number (1-844-207-0918) for any pertinent weather related messages.
*Your safety and those of your little ones is our number one concern. If you feel travel is unsafe, please contact us and we will make alternate arrangements. We value your discretion and what is best for you and your family.
In the event of a cancelled class due to severe weather, New Arrival Educators will work with you to find another date the same class is offered and will register you in that class.
Low Enrollment Cancellations
For low enrollment cancellations, you will be notified at least 72 hours prior to the class start date. If your class is cancelled, you may either apply your payment toward another New Arrival Educators' class or group with our assistance OR you may request a full refund. Refunds will appear on your credit card statement with 3 to 5 business days.
If you need to cancel your prenatal class due to a medical reasons, we will work with you to reschedule if possible (for example, if it is a Childbirth Education Class, we can switch you to our Online Childbirth Education Class) or if you have delivered your baby already :), we will provide you a refund, minus a $25 processing fee, upon the receipt of a physician note/documentation. Once you are able to, please email Administrator@NewArrivalEducators.com and briefly describe your situation. Then, send scanned physician documentation via email to Administrator@NewArrivalEducators.com or mail to:
New Arrival Educators
PO Box 1254
Duxbury, MA 02332
We are unable to offer a refund for a missed class in our 7 week new mom and baby series.
If you miss a class for a non-medical reason you will not be reimbursed; however, you may change to a different class up to 7 business days before your class is scheduled, depending on space availability. If you need to reschedule a class please email Administrator@NewArrivalEducators.com or call 1.844.207.0918.
A refund will only be given if the cancellation is 15 business days or greater before the scheduled class, minus a $25 processing fee. Refunds can not be processed on the website. If you need to cancel a class please email Administrator@NewArrivalEducators.com or call 1.844.207.0918.
By registering for a class, you are agreeing to the above registration policies. New Arrival Educators closely monitors class enrollment to ensure client experience is at its finest. Our team of instructors diligently prepares for each class, and we value the time they spend making sure each class is delivered to the highest level. Thank you for your understanding. We look forward to meeting you in one of our classes soon!